The Gotv Company offers a number of entertainment programs on various technology platforms and gadgets. It is possible that sometimes we might need to know something about how to deal with issues that come with its use.

The company, therefore, offers customer assistance through its customer care lines and self-service to help fix possible issues. Gotv Ghana customer care contacts and self-service lines are available to anyone who would like to connect with Gotv to fix problems or enjoy a number of the available programs.

There are several ways to contact Gotv and we are going to focus on a number of them and how to use them.

Gotv self service 
Facebookgotv Ghana
Short code4688
Email[email protected]
Customer care gotv Ghana+233302740540
Gotv Ghana; customer care contacts and self-service

Gotv self-service Ghana

There is a gotv self-service portal that allows the go TV customers to reach some of the basic services that are necessary for the use of gotv. The portal also allows the customers to access any updates or information related to their subscription and of course the new programs that are being added. The self-service portal is open to any of the gotv Ghana subscribers. 

How to use Gotv self-service

Before you can use the gotv Ghana self-service, there is some basic information that you need to be conversant with.  They include the following:

  • IUC number
  • The surname used in purchasing the Gotv
  • The mobile number that is used to register the subscription

All the above information should be within your reach whenever you want to access the Gotv self-service. The information would be required in accessing the self-service portal for whatever reasons. The IUC number can be found on the gotv MasterCard or the decoder on the red sticker that is found on the lower side of the decoder.

Once you are sure you have the information above, you can now proceed to access the self-service portal.

To access the portal, you need an internet-connected computer or mobile phone. Now, you can do several things on the portal, including activating the GOtv and paying the subscription fee.

How to pay the subscription

  • On the portal, click on the payment link. This allows one to pay for the subscription it can be their own gotv or for another subscriber, both are allowed.
  • Once you have clicked on the paid link, there will be an option to either pay for the subscription or someone else’s account.
  • Depending on how you want to do it, select your preferred account.

There are two fields for information. One is for the mobile number or the surname. The other one is for the UIC number. Once the information has been fed, you will be redirected to a second page which is secured where the payment can be made online. You will then be required to fill in all the required information correctly. With all that in place, you will be good to go.

All the above information can be very useful in dealing with all the processes and issues that re a must whenever you are using the gotv subscription. It’s essential to take them into keen consideration. We have more than one way of reaching the gotv Ghana customer care and self-service. The contact details are available to any of the gotv Ghana subscribes at any time and the within the specified time in case you go for physical assistance in Accra. The others are accessible through the mobile phone and computers.  If you’re in Ghana, you can always contact customer support through any of the given methods.

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