DSTV Account Suspended Even After Paying & Calling Customer Support | How To Reactivate
In case you have paid for your suspended DStv subscription and penalty fee then called DStv customer support but can’t see your DStv channels, do the following:
- Unplug the modem and the router first
- Plug the modem back in first and wait for the lights to stabilize
- Now plug the router and wait until you get stable lights also
- Once your pc indicates that you are connected, you should be able to access your favorite DStv channels again. You have now activated your suspended DStv account.
How To Activate A DSTV Account After Payment
- To activate your DSTV account upon making your payment
- Type ‘RA Smartcard No.’
- Send it to 30333.
- You should leave no space or insert any punctuation in between the code.
- To activate your DStv account in Kenya do the following;
- Go to your email and create a new email
- Write to the DStv team that you want to start your DStv account
- Remember to attach the activation forms with the email address.
- Send the email to [email protected].
- The dstv team shall help you have your DStv account activated.
How To Activate A Suspended DSTV Account
To activate a suspended DSTV account, gather the below-mentioned information then call DStv customer support using the below numbers and activate your DStv suspended account.
- Prepare a list of your DStv account details on a piece of paper. (Smart card number, surname)
- Now call the DSTV customer care support using the DStv customer care number which is +263732400156.
- When a DStv customer support agent picks up your call, request them for a DStv account activation.
- The DStv customer support agent shall ask you for details of your DStv account, and provide the details you wrote down earlier correctly.
- After providing these details, the DStv customer support agent shall deactivate your account but do not hang up yet
- Run your DStv system to see whether it shows pictures.
- If you see pictures, open your favorite DStv channels and try them to see if they are working, if so, you have successfully reactivated your suspended DSTV account.
- Prepare a list of your DStv account details on a piece of paper. (Smart card number, surname)
- Now call the DSTV customer care support using the DStv customer care number which is +263732400156.
- When a DStv customer support agent picks up your call, request them for a DStv account activation.
- The DStv customer support agent shall ask you for details of your DStv account, and provide the details you wrote down earlier correctly.
- After providing these details, the DStv customer support agent shall deactivate your account but do not hang up yet
- Run your DStv system to see whether it shows pictures.
- If you see pictures, open your favorite DStv channels and try them to see if they are working, if so, you have successfully reactivated your suspended DSTV account.
How To Activate Your New DSTV Decoder
- Call the DSTV customer care service
- Request activation of a new DStv decoder
- Provide all the details of your DStv account
- Provide them with your DStv ICU number
- Confirm to them the DStv subscription package that you want to be activated on.
- The DStv customer care agent shall ask you to put a specific DStv channel within your subscription package. Do it and confirm whether you are seeing pictures.
- If yes, then you have successfully activated your new DStv decoder.
How To Activate A DSTV Decoder Online
Currently, dstv does not allow activating your DStv decoder online. To activate your DStv decoder, use the DStv activation email Address or phone number to have the DStv customer care agents help you with the process.
How To Activate Your DSTV Now Account Via Phone
- Visit your phone’s play store or app store
- Go to the search panel and search ‘DSTV Now
- Find and click on the official app
- Download and install the app
- Upon finishing the installation, launch the app
- Follow the instructions prompted on the screen and fill in the required information
- Following a successful registration, you can now easily link your DSTV Now to your MultiChoice account
Frequently Asked Questions About Activating A DSTV Account
Have you called DStv customer care support? If not, call them and have your DStv account reactivated by a DStv customer support agent.
After paying for your suspended DStv account subscription, please make sure you call the DSTV customer care support and ask them to reactivate your DStv account.
After paying the DStv reconnection fee for your suspended DStv account, ensure you call the DSTV customer support team and ask them to reactivate your suspended DStv account.
Please confirm that your DStv account wasn’t suspended by the time of payment. If it was suspended, the extra amount owed is the DStv reconnection fee. The best solution here is to call the DStv customer care team and get your details right.
After paying for your suspended DStv account subscription and reconnecting fee, call DStv support and ask for account reactivation.
The amount of money subscribers are supposed to pay an amount to Multichoice depends on what DStv will propose, but usually, the DStv reconnection fee is R50.
To remove DStv error e-16-4, pay your DStv account subscription fee and the DStv reconnection fee then call the DSTV customer support team.
Call the DSTV customer service team and provide them the above details after asking for suspended account reactivation.
