DSTV Account Suspended Even After Paying & Calling Customer Support | How To Reactivate

In case you have paid for your suspended DStv subscription and penalty fee then called DStv customer support but can’t see your DStv channels, do the following:

1. Unplug the modem and the router first
2. Plug the modem back first and wait for the lights to stabilize
3. Now plug the router and wait until you get stable lights also
4. Once your pc indicate’s that you are connected, you should be able to access your favourite DStv channels again. You have now activated your suspended DStv account.

How To Activate A DSTV Account After Payment

1. To activate your DSTV account upon making your payment
2. Type ‘RA Smartcard No.’
3. Send it to 30333.
4. You should leave no space or insert any punctuation in between the code.
5. To activate your DStv account in Kenya do the following;
6. Go to your email and create a new email
7. Write to DStv team that you want to activate your DStv account
8. Remember to attach the activation forms with the email Adress.
9. Send the email to [email protected]
10. The dstv team shall help you have your DStv account activated.

How To Activate A Suspended DSTV Account

To activate a suspended DSTV account, gather the below mentioned information then call DStv customer support using the below numbers and activate your DStv suspended account.

1. Prepare a list of your DStv account details on a piece of paper. (Smart card number, surname)
2. Now call the DSTV customer care support using the DStv customer care number which is +263732400156.
3. When a DStv customer support agent picks your call, request them for a DStv account activation.
4. The DStv customer support agent shall ask you details of your DStv account, provide the details you wrote down earlier correctly.
5. After providing this details, the DStv customer support agent shall deactivate your account but do not hang up yet
6. Run your DStv system to see wether it shows pictures.
7. If you see pictures, open your favourite DStv channels and try them to see if they are working, if so, you have successfully reactivated your suspended DSTV account.

1. Prepare a list of your DStv account details on a piece of paper. (Smart card number, surname)
2. Now call the DSTV customer care support using the DStv customer care number which is +263732400156.
3. When a DStv customer support agent picks your call, request them for a DStv account activation.
4. The DStv customer support agent shall ask you details of your DStv account, provide the details you wrote down earlier correctly.
5. After providing this details, the DStv customer support agent shall deactivate your account but do not hang up yet
6. Run your DStv system to see wether it shows pictures.
7. If you see pictures, open your favourite DStv channels and try them to see if they are working, if so, you have successfully reactivated your suspended DSTV account.

How To Activate Your New DSTV Decoder

1. Call the DSTV customer care service
2. Request activation of a new DStv decoder
3. Provide all the details of your DStv account
4. Provide them with your DStv ICU number
5. Confirm to them the DStv subscription package that you want to be activated on.
6. The DStv customer care agent shall ask you to put a specific DStv channel within your subscription package. Do it and confirm wether you are seeing pictures.
7. If yes, then you have successfully activated your new DStv decoder.

How To Activate A DSTV Decoder Online

Currently, dstv does not provide the option for activating your DStv decoder online. To activate your DStv decoder, use the DStv activation email Adress or phone number to have the DStv customer care agents help you with the process.

How To Activate Your DSTV Now Account Via Phone

1. Visit your phone’s playstore or appstore 
2. Go to the search panel and search ‘DSTV Now’
3. Find and click on the official app
4. Download and install the app
5. Upon finishing the installation, launch the app
6. Follow the instructions prompted on the screen and fill the required information
7. Following a successful registration, you can now easily link your DSTV Now to your MultiChoice account

Frequently Asked Questions About Activating A DSTV Account