After the end of your subscription, is common to get the E16 and no signal error or both DSTV and GOtv. This experience is especially frustrating when you have already renewed your subscription. The activation of your subscription after renewal takes a while, especially if you paid while your decoder is off. This is how to reset a DSTV & Govt decoder after payment to solve the E16 and no signal errors.
How to reset your DSTV & GOtv decoder and clear the E16 error
- Start by turning on your decoder in case it is off. Check to ensure that your card is inserted correctly.
- To clear the E16 error in both DSTV and GOtv, you need to send a text message. For DSTV, text the word ‘RESET’ followed by your card number to 22688. In the case of GOtv, send a text message with the word ‘RESET’ followed by your ICU number to 22688.
- How to reset using USSD – If you are using USSD, it’s easy to clear the E16 error. All you need to do is dial *423# then follow the prompts to finish the process.
You can get online and clear the E16 error on both DStv and GOtv.
For DSTV
- Access the DSTV easy portal by clicking here
- Next, you shall be required to enter your smart card number.
- Authenticate by confirming the captcha
- Next, click on ‘clear error code’
For GOtv
- Go to the GOtv easy self-service portal by clicking on this link.
- Next, you need to type in your ICU number
- Authenticate by confirming the captcha
- Next, click on ‘clear error code’
The above methods shall help you reset your GOtv or DSTV decoder and get the E16 and no signal errors solved. Choose the convenient way for yourself and continue. If you have other issues with your decoder, use the contacts below to reach DSTV or GOtv customer service.
