Kplc customer care contacts – How to reach Kenya power customer care

Kplc customer care contacts – How to reach Kenya power customer care

At a certain point in time, most Kplc users find themselves in pursuit of the KPLC customer care contacts. The reasons are unlimited, maybe you want to report a power outage, or inquire details about your electricity bill, inquire about a problem with your meter, and so on. This simple detailed guide is on how to reach Kenya power customer care. 

Kplc has a strong social media presence. They are responsive to queries, especially on Twitter. Below, you shall find all the contacts for kplc. 

Kplc customer care contacts – phone numbers 

You can easily reach kplc by calling them using their official phone numbers below: 

  • 0711 031 000 
  • 0732170170 
  • 95551 
  • 0703070707 
  • 020-3201680 

Official KPLC email address  

Kplc customer care website  

You can reach out kplc customer care via their website. Click here to go to their website. 

Kplc official facebook customer care 

Click here to go to the official KPLC Facebook page. Here you can reach them out through a message to their Facebook page inbox. 

Kplc customer care Twitter handle  

This is so far the best way to reach kplc when you have an issue. You might be kept waiting on a call or have delayed email responses, but on Twitter, you shall have almost instant responses. Reach kplc on Twitter via their Twitter handle which is @KenyaPower_Care 

Physical address for kplc  

You can launch your queries by visiting the kplc offices whose Adress is given below:  

Stima Plaza, Kolobot Road, Parklands – Nairobi 

Kplc customer care contacts in a table 

Name Contact
Kplc customer care contacts – phone numbers0711 031 000 
KPLC email address[email protected] 
Kplc customer care website
Kplc customer care Twitter handle@KenyaPower_Care 
Kplc official Facebook customer care

In case you need to retrieve your kplc tocken number or it has delayed, this is how to go about it.

Steps on how to get or retrieve Kplc tocken number 

  1. Go to your phone’s dial pad and key in *977# then call 
  2. Among the options, select the prepay service option – tokens 
  3. Next, select the option for ‘latest tokens 
  4. Among the displayed options, select your meter number 
  5. Next, there shall be displayed the last 3 recent tokens for your meter number. Choose the latest and you are good to go. 

Get the full guide on how to get or retrieve kplc tokens numbers here.


The above ways shall enable you to reach customer care for kplc. Remember that some issues can be easily resolved by yourself. Below are links to solving common kplc issues. 

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