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  1. Veronica Brush says:

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  2. Hendrix Ambale says:

    Good evening, hope this sms finds you well, okay my names Hendrix Ambale of ID number 20770321 and membership number 1453688.I have been an active member of NHIF for quite some good time now.My concerns are the way I was mistreated and mishandled today at around 3pm by your staff @Liberty Plaza offices.This after I tried changing my facility from Kakamega to Nairobi via my phone and it wasn’t going through.So I decided to go and seek some assistance from your team which I have known them to be professional and dedicated.I enter there and present my case to ayoung brown guy seated I think counter 3 after being directed by the security.After listening to me hurriedly the first question he asks me is whether I have got anthraicis, trying to explain to him was a living hell because he was just laughing and making unnecessary jokes yet I was running out of time due to the nature of job that I do.I finally managed to go away without getting any assistance at all even though one of them after seeing the way I was getting irritated decided to tell me to go and check it through the cyber cafe.My questions are-1) Was I seeking help from the wrong office.-2) Even if I had any kind of sickness was it in order for him to shout at me hence making me look stupid.-3) Give us another number that we shall be raising our grievances because your toll free number 0800720601 remained unanswered

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